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back plate of i-4 cracked
potomacriver
Member

i see extended warrantee at my statement.

my iphone 4 was dropped on the floor and cracked back plate.

is it covered by extended warrantee?

Sam

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Re: back plate of i-4 cracked
Ann154
Expert
Expert

I don't believe cracked glass is covered by the warranty.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: back plate of i-4 cracked
potomacriver
Member

What are covered by extended warrantee

Sent from my iPhone

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Re: back plate of i-4 cracked
vzw_customer_support
Customer Support

potomacriver,

I am sorry to hear about your device recently being damaged. A screen crack is whack but insurance will cover that. Any type of physical or liquid damage voids the manufacture warranty however if you have insurance you can file a claim http://bit.ly/07CrqPK. In addition provided below is some additional information regarding our device replacement program http://bit.ly/pBjESP.

Thank you,

Georgep_vzw

Follow us on Twitter @VZWSupport

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