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can't unlock my phone
jsinning
Member

trying to unlock my phone and must have wrong #

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Re: can't unlock my phone
gina7239
Sr. Member

Do you have iPhone 4 or 4s

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Re: can't unlock my phone
soupcannon
Sr. Member

Do you mean the screen is locked and you do not have or have forgotton the password or you cannot unluck phone for other cell system usage ?

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Re: can't unlock my phone
Kristia
Member

I have an i phone 4

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Re: can't unlock my phone
Kristia
Member

yes

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Re: can't unlock my phone
melissa_maldonado

i have the same problem is there any solution

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Re: can't unlock my phone
soupcannon
Sr. Member

What is the exact issue? Can you not use your phone because you forgot your screen unlock password? Or you can't use your phone because it is not acessable on your vzw network?

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Re: can't unlock my phone
vzw_customer_support
Customer Support

I want to help get both of your phones working Kristia & melissa_maldonado. But soupcannon has a great question! We need to clarify what kind of lock your iPhone 4 is experiencing. If your iPhone screen is locked and you've forgotten your lock code, which is the most common issue with a "locked" phone, check out http://bit.ly/UhlhmC for help.

If that doesn't help, please let me know more details about what's going on and if you are seeing any error messages.

Thank you.
JenniferH_VZW

Please follow us on Twitter @vzwsupport


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