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help!
jannarenee
Member

i bought a new iphone 4s from the vzw store at a local mall yesterday but it still has not been activated! my old droid no longer works either. the store employee said it would 'self activate' later on but i has been over 24 hours. he said that it was a network issue but maybe im just not doing something right?? i have registered it and synced it to my itunes already, tried to dial *228 but can't make any calls from the phone. my account says my phone is transferred to the iphone already. do i have to do anything else other than wait it out?

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gina7239
Sr. Member

Call *611 or 18009220204. Mine did the same thing but it told me to call on a different phone. They will put in the info for it to work. That's the best guess I could guess. Some smartphone u need to call for it to work. Does iTunes recognize ur phone number?

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jannarenee
Member

itunes shows the phone number as n/a. i had verizon try to help me for hours and they transferred me to apple. at least customer service is friendly . i think i might have a bad phone. still no service days and days later =[.

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Not applicable

jannarenee,

I apologize for the delay in activation, I would be happy to assist. If this is still ongoing, please send me a direct message.

Thank you!

AdamE_VZW

Follow us on Twitter @VZWSupport

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gina7239
Sr. Member

Did u try *228 option 1 after doing iTunes. Mine only worked after Verizon put the meid number into there system

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jannarenee
Member

Got a new iphone, Verizon staff was very friendly and replaced the phone. It was a dud phone. So happy with my working phone!

Sent from my iPhone

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