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horrible 3G service and sms messaging during hurricane Sandy
beenay621
Member

I live in Ramsey NJ and have really enjoyed my iphone for years. I must say something really bad is going on and its not just hurricane Sandy. You have a cell phone for communication, information and overall security.  In the last 36 hours I have text messages never being delivered, cell phone calls not ringing and going to voicemail and ultimatly THE WORST is no data service whatsoever!!  My 4G verizon friends on my block have no problems whatsoever but all I get is "Data service not available".  What is that? Pulling the plug on 3G too soon?

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Re: horrible 3G service and sms messaging during hurricane Sandy
Ann154
Expert
Expert

Did you not listen to the weather and other news personnel saying that cell service may not be available for all services? All the carriers might have experienced high call volume or limited capacity on a tower due power outages or other reasons. They could have also reserved more capacity on the tower for voice and text communications. Sometimes even the tower could be so overloaded that only text messages could get through.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: horrible 3G service and sms messaging during hurricane Sandy
B33
Sr. Leader

Could Even be the Towers are Down or the Elements were Damaged & ya can't rule out Damage to the Building or Buildings if other flying Debris hit the buildings) Hopefully none of this has Happen.. But you can't Rule it out I'v seen what a Tornado can do to a Tower and it's not pretty.. 

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Re: horrible 3G service and sms messaging during hurricane Sandy
silver6056
Sr. Member

It must be about time for someone to suggest a class action suite against Verizon for Sandy.  Or maybe we can get out of contract without an ETF because of Sandy.  And that $30 upgrade fee did NOTHING to prevent this!!!

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Re: horrible 3G service and sms messaging during hurricane Sandy
beenay621
Member

You guys read the whole message? Tower serving other folks fine. Now if you

said 3G runs deprioritized to 4g fine. SMS messages should have gone

through. We never had the bad rains or winds thus the tower has no damage.

Sent from my iPhone

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Re: horrible 3G service and sms messaging during hurricane Sandy
silver6056
Sr. Member

As you say, they probably did prioritize 4g over 3g.   But your whole message lacks impact when it is really "Horrible service on my phone..., other Verizon users fine."

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Re: horrible 3G service and sms messaging during hurricane Sandy
Not applicable

beenay621 wrote:

You guys read the whole message? Tower serving other folks fine. Now if you

said 3G runs deprioritized to 4g fine. SMS messages should have gone

through. We never had the bad rains or winds thus the tower has no damage.

Sent from my iPhone

And you know the tower has ZERO damage HOW?

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Re: horrible 3G service and sms messaging during hurricane Sandy
beenay621
Member

I can see it by line of sight and drove by it his afternoon.

Sent from my iPhone

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Re: horrible 3G service and sms messaging during hurricane Sandy
MINISTER18
Member

THIS HAS TO BE A TOWER ISSUE MY PHONE WAS WORKING THIS AFTERNOON, NOW IM NOT GETTING 4G SERVICE ANYTHING, I BELIEVE ITS WHERE YOU ARE LOCATED I AM IN BROOKLYN. I WAS AT WORK IN QUEENS AND IT WAS WORKING. NOT SURE WHATS GOING ON BUT IT SURE IS ANNOYING.

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Re: horrible 3G service and sms messaging during hurricane Sandy
Ann154
Expert
Expert

A visual inspection from the road can't guarantee that there isn't damage to the tower, radio units, power supply and a whole host of other possibilities.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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