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i have a cracked screen on my 4s....i am still in warranty...should this not be covered? They are saying i have to pay 170
randles
Member

i have a cracked screen on my 4s....i am still in warranty...should this not be covered? They are saying i have to pay 170

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Re: i have a cracked screen on my 4s....i am still in warranty...should this not be covered? They are saying i have to pay 170
vzw_customer_support
Customer Support

LRVassar, sorry. Physical damage isn't covered under the manufacturer warranty. However, did you subscribe to Total Equipment Coverage? http://vz.to/Prh6pa

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: i have a cracked screen on my 4s....i am still in warranty...should this not be covered? They are saying i have to pay 170
rcschnoor
Sr. Leader
Sr. Leader

No, a cracked screen on a phone is not covered by warranty any more than a cracked windshield is covered by your automobile's warranty.

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Re: i have a cracked screen on my 4s....i am still in warranty...should this not be covered? They are saying i have to pay 170
RushFan2112
Sr. Member

A cracked screen is not a manufacturer's defect which is what is covered by the 1-year warranty.  If you had insurance on your phone ($10 a month), you could have paid $99 to have if repaired.

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Re: i have a cracked screen on my 4s....i am still in warranty...should this not be covered? They are saying i have to pay 170
LRVassar
Sr. Member

You can virtually buy a used 4s on eBay for the cost of replacing the screen alone.

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Re: i have a cracked screen on my 4s....i am still in warranty...should this not be covered? They are saying i have to pay 170
vzw_customer_support
Customer Support

LRVassar, sorry. Physical damage isn't covered under the manufacturer warranty. However, did you subscribe to Total Equipment Coverage? http://vz.to/Prh6pa

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: i have a cracked screen on my 4s....i am still in warranty...should this not be covered? They are saying i have to pay 170
Cruser2008
Novice

Apple didn't break your screen.