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iPhone 4 not receiving text MSG from 1 sender
Motherbird
Member
I just got my phone exchanged due to hardware issues &. I wasn't able to get texts from 1 person on my old phone. She gets my messages but I can't get hers. Before I downloaded my backup to the new phone it was working fine, I was hoping the new phone would resolve the issue. It did until I downloaded all my info as a backup. I reset my phone again & it didn't do anything. I can get & receive messages from everyone else. I even deleted her contact & manually put in her number. Still nothing.
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Re: iPhone 4 not receiving text MSG from 1 sender
Motherbird
Member
I did the reset again because I thought about it some more. After the first reset I downloaded the saved version of my phone. I had the issue again. This time I reset my phone & didn't use my saved copy I started new & it seems so have resolved my issue. Thank you for the help.

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Re: iPhone 4 not receiving text MSG from 1 sender
kaebfly
Leader

Initially it sounds like something with your backup data caused the issue with your new device but if you restored your device again without using the backup and the issue still exists it wouldn't appear to be the issue at all. Since the problem seems to only be with one person are you sure it's not an issue on their end and with their network that is stopping you from receiving the messages? Have you tried *228 option 2 to see if that helps?

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Re: iPhone 4 not receiving text MSG from 1 sender
Not applicable

Since you’ve done the master reset please PM me your name and number and I can file a trouble ticket for you. This is the next step forward in resolving this issue.  I Hope this helps.  Thanks.

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Re: iPhone 4 not receiving text MSG from 1 sender
Motherbird
Member
I did the reset again because I thought about it some more. After the first reset I downloaded the saved version of my phone. I had the issue again. This time I reset my phone & didn't use my saved copy I started new & it seems so have resolved my issue. Thank you for the help.
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