iPhone 4S Suddenly Shut Down And Everything Is Erased

[FrankAtCommunit]

My was texting when my iPhone 4S suddenly shut down and reboot. Onced it was rebooted, the phone's data is gone.

- All contacts are gone

- All photos are gone

- All apps I installed are gone

- All text messages are gone

- iOS stays in 6 (upgraded from 5 to 6 last week)

Do anyone have this experience before?

[vzw_customer_support]

Hi FrankAtCommunit,

That definitely sounds strange and I haven't seen any other customers go through this experience. I have listed this experience to Apple so they can advise if they've had other reports.  I suggest that if you had a backup on iCloud or iTunes, you restore your phone to get that data back. Let us know if this gets your content.

Thank you,
MariaC_VZW
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