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iPhone 4S Suddenly Shut Down And Everything Is Erased
FrankAtCommunit

My was texting when my iPhone 4S suddenly shut down and reboot. Onced it was rebooted, the phone's data is gone.

- All contacts are gone

- All photos are gone

- All apps I installed are gone

- All text messages are gone

- iOS stays in 6 (upgraded from 5 to 6 last week)

Do anyone have this experience before?

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Re: iPhone 4S Suddenly Shut Down And Everything Is Erased
vzw_customer_support
Customer Support

Hi FrankAtCommunit,

That definitely sounds strange and I haven't seen any other customers go through this experience. I have listed this experience to Apple so they can advise if they've had other reports.  I suggest that if you had a backup on iCloud or iTunes, you restore your phone to get that data back. Let us know if this gets your content.

Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

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