iPhone won't activate in Canada and I have no way to call customer service.

[cmj]

I broke and old iPhone and used insurance to get a new one delivered to my new address in Canada though the rest of my family is in Indiana. The phone will not activate by plugging it in as the directions say. I have tried dialing *611 but that leads to a Canadian company that can't help me and gave me a number for Verizon. The problem is I cannot call that number because my phone is not activated so really I am unable to call anyone. Unfortunately there are no Verizon stores in Montreal or anywhere I can reach. What should I do in this situation?

Thanks!

[gina7239]

You have to be on canadian / Mexico plan or if 4s have it unlocked.

[vzw_customer_support]

Cmj, that is great that your phone was replaced promptly! In order to activate the phone it needs to be in the U.S. for activation on our network. Once the phone has been activated in the states, then phone can be used as normal internationally.^SP