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ios6 update lost icloud storage
usnhm2
Member

my wife updated io6 and lost all of her icloud storage what can we do please help

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Re: ios6 update lost icloud storage
gina7239
Sr. Member

Turn iCloud back on and it will show that you can back up after with wifi.

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Re: ios6 update lost icloud storage
usnhm2
Member

well the problem is that my wife updated ios6 a day later then started to

notice that her icloud storage space was deminished. before the upgrade

everything was fine. She deleted all of her e-mail and apps off icloud and

the storage has stayed the same 336 MB. My problem is that my apple ID

password keeps popping up no matter how many times I input it in and hit

ok. it's a bit upsetting for this to happen as soon as we down loaded ios

6. If there is a way we can go back to ios 5 we would do it.

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Re: ios6 update lost icloud storage
vzw_customer_support
Customer Support

Hi usnhm2,

Has she already tried to go to icloud.com to verify her information is available? This would be the first try as you want to see if the data isn't syncing to the phone or if it was truly deleted. When is it that the password prompt is appearing on the iPhone? Is it accepting the one you enter? Keep us posted so we can check the device out.

Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

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