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iphone 4 screen black
JLB83011
Member

my iphone 4 will ring but the screen is black. cant answer it or turn it off or anything! can someone please help

Labels (1)
Re: iphone 4 screen black
B33
Sr. Leader

Have you tried power cycling it ?  you might give that a try see if restarts something in the i4 to get the screen to return to normal..

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Re: iphone 4 screen black
vzw_customer_support
Customer Support

Hey there JLB83011,

Let's get your iPhone 4 back up and running. B33 is correct doing a soft reset would be the best first step.  Here are the steps,http://vz.to/1ciOvXw. Keep us updated with results.

NicholasB_VZW
Follow us on Twitter @VZWSupport