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iphone 4s
RS0801
Member

I cannot slide my Iphone 4s to unlock or answer phone.  Does anyone have any ideas why?

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Re: iphone 4s
ttipgem
Sr. Member

How long has this been happening?

How long have you had the device?

Has the screen experienced an physical damage?
Have you tried resetting the phone by pressing and holding the lock and the home button together until the phone resets?

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Re: iphone 4s
vzw_customer_support
Customer Support

Good morning, bubblesterry. We definitely want to help unlock this phone trouble mystery. Our friend ttipgem has some fantastic questions that would really help in finding an answer for you, in addition to a great suggestion for restarting your phone. Please keep us posted with the answers so we can get your phone working.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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Re: iphone 4s
4478eteg
Member

Thank you for your suggestion, unfortunately now keeps telling me the time by voice and still can't slide to unlock Smiley Sad

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Re: iphone 4s
4478eteg
Member

Yes I did, didn't think of that, but still cannot slide to unlock it, thank you.  Any other suggestion will be appreciated.

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Re: iphone 4s
4478eteg
Member

I got the device in December, just happened today out of the blue.

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Re: iphone 4s
vzw_customer_support
Customer Support

We want to help you unlock that device ASAP 4478eteg! Thanks for trying a soft reset. I would try connecting the device the charger or to a computer via the usb to see if it responds. Has the device been physically damaged or exposed to liquid?

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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Re: iphone 4s
vzw_customer_support
Customer Support

Oh no! It does seem to be an issue with the touchscreen. Did you try restoring your phone via iTunes? http://bit.ly/SzGLKs

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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