How long has this been happening?
How long have you had the device?
Has the screen experienced an physical damage?
Have you tried resetting the phone by pressing and holding the lock and the home button together until the phone resets?
Good morning, bubblesterry. We definitely want to help unlock this phone trouble mystery. Our friend ttipgem has some fantastic questions that would really help in finding an answer for you, in addition to a great suggestion for restarting your phone. Please keep us posted with the answers so we can get your phone working.
Please follow us on Twitter @vzwsupport
We want to help you unlock that device ASAP 4478eteg! Thanks for trying a soft reset. I would try connecting the device the charger or to a computer via the usb to see if it responds. Has the device been physically damaged or exposed to liquid?
Follow Us on Twitter@VZWSupport