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iphone not reactivating after reset?
desi11
Newbie
‎03-24-2013 01:03 PM

i reset my phone through itunes now it isn't reactivating and when i go to where my phone number should be it says "Unknown" i am connected to wifi and my phone isn't sending messages or calling out so *228 and *22899 are not working, i contacted a verizon representative but they could not help because my husband is the primary account holder and he isn't going to be here until tonight...can anyone help? the guy mentioned something about re-activation through itunes but i don't know how to do it Smiley Sad can anyone help?

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Re: iphone not reactivating after reset?
vzw_customer_support
Customer Service Rep
‎03-31-2013 05:21 AM

Good morning desi11!

I trust that you have been able to activate your iPhone 4S by now. If not, please follow me and send me a direct message including your husband's name and number and I'll be happy to reach out to him to verify the account and then I will reach out to you to assist you activate your phone. You can also try the steps listed at this link http://vz.to/RdFczy to activate.

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

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