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lock code won't work even after resetting it, help please!!
Problem_Girl
Member

lock code won't wok even after resetting it, please help!!!

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Re: lock code won't work even after resetting it, help please!!
vzw_customer_support
Customer Support

Allow us to help unlock your phone Problem_Girl. To ensure we are troubleshooting correctly, which lock code are you experiencing difficulites with? The lock code to access your phone or a lock code for voicemail?

If you are having difficulties with unlocking the device for main access and are unable to remember or reset the password, a hard reset must be performed. To learn how to perform a hard reset on your device click http://vz.to/1jm3NkL

If you are experiencing difficulites with unlocking a certain application, please share further details.

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Re: lock code won't work even after resetting it, help please!!
vzw_customer_support
Customer Support

Allow us to help unlock your phone Problem_Girl. To ensure we are troubleshooting correctly, which lock code are you experiencing difficulites with? The lock code to access your phone or a lock code for voicemail?

If you are having difficulties with unlocking the device for main access and are unable to remember or reset the password, a hard reset must be performed. To learn how to perform a hard reset on your device click http://vz.to/1jm3NkL

If you are experiencing difficulites with unlocking a certain application, please share further details.

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

View solution in original post

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