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locked up
medicmike
Member

Dropped incoming call and they called directly back, when I tried to answer screen went black and unresponsive. I hear incoming call but can not answer. Sleep/off button also unresponsive. Please help

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Re: locked up
vzw_customer_support
Customer Support

Dear medicmike,

Good morning. I am sorry to learn of the unexpected issues you are having with your iPhone. I know how important it is to ensure your device is working at all times.

Let's first try basic troubleshooting which is a software reset. To softreset your phone, simply power your phone off then back on. Does the screen come back on? Is there any physical or water damage to your phone?

Thank You,
MichelleS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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