aileen0788, I would be lost without my contacts so I definitely understand how you’re feeling. But don’t worry because I’m here to help!
Is the software on your phone up to date? I suggest perform a device reset to clear all settings. Make sure you first back up your device, then go to Settings -> General -> Reset -> "Erase All Content and Settings". You will then need to reactivate and reset up your device settings. If you are still having an issue after that, we may need to file a trouble ticket.
Keep me posted if you need further assistance. I’ll be more than happy to further assist you.
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