Natasha, I'll be happy to assist you with your mobile hotspot. It's a great feature of the phone and I want you to be able to use it. First, have you added the mobile hotspot feature for $30 to your account? Once this is added, you should have the option to turn on the mobile hotspot. Here is some additional info on the hotspot: http://bit.ly/uoS7ad.
Let me know if you are still having problems turning on the hotspot.
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