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my phone powered off and will not power back on
jonnyfowler
Member
‎06-17-2014 06:13 AM

How do I get my phone to turn back on?  It turned off and will not come back on.

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Re: my phone powered off and will not power back on
vzw_customer_support
Customer Support
‎06-19-2014 06:27 AM

jonnyfowler,
Let's get this resolved! Try pressing and holding the power/sleep button and the home/menu button at the same time for approximately 10 seconds. When prompted with the slide to unlock screen, ignore and continue to hold the two buttons. The device will power off however, continue to hold the two buttons. When the Apple logo appears, release the buttons and wait for the device to restart. Please share. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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Correct Answer! Jump to solution.
Re: my phone powered off and will not power back on
vzw_customer_support
Customer Support
‎06-19-2014 06:27 AM

jonnyfowler,
Let's get this resolved! Try pressing and holding the power/sleep button and the home/menu button at the same time for approximately 10 seconds. When prompted with the slide to unlock screen, ignore and continue to hold the two buttons. The device will power off however, continue to hold the two buttons. When the Apple logo appears, release the buttons and wait for the device to restart. Please share. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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