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my phone
jonicewilson
Member

my phone cut off by its self.. it was 45% charged... there is no water damage to it..it wont even work on the charger.. should i open my device???

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Re: my phone
gina7239
Sr. Member

Go to the apple store or call Verizon to replace it. Don't do anything to the phone.

Re: my phone
vzw_customer_support
Customer Support

Hi jonicewilson,

Please do not open your device, this will void warranty and you may have to purchase another one at full retail price. I suggest restoring the device http://goo.gl/ip5o2 and bring it to a store for hands on evaluation if issues continue. I trust that restoring the phone will resolve the issues. Keep posted.

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/vzwsupport

Re: my phone
mls3331
Novice

do what gina7239 says!!!