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need some help please!!!!!
bstumbo
Member

my fiance did a reset on her iphone 4 an when it came back on it showed that she had 3 bars of service but wasn't in the extended network. so now she cannot text your make phone calls, does anyone know how or what i can do to help her get her phone working again.

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Re: need some help please!!!!!
vzw_customer_support
Customer Support

Lets get your fiances phone working, bstumbo! This will require further investigation. Please send me (AdamE_VZW) a direct message so I can better assist with the account in question.

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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Re: need some help please!!!!!
hazegurlie
Novice

From my experience, after a reset the device has to be programmed. You may need to contact Cust Service if *228 doesnt work. Hope you get your phone working.

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