new iphone 4s shut off and will not turn on or charge

[dmcalgaro]

I just upgraded to an iphone 4s yesterday. I installed 6 OS last night. Woke up this morning and took 5 pictures of my kids and sent a text. I went back a few hours later to check for return text and the phone is not responding. I have tried plugging it into my laptop (apple), I have tried plugging it into the wall plug, I have tried plugging it into my car charger. It's not turning on. This is my first smart phone and I have many apple products (2 ipads, macbook, ipod touch 4th gen, and now the iphone) and have not ran into this problem yet. It has not been touched except by me. It has either sat on my desk (sturdy wood) or my counter.

I now have no phone. And I cannot call Verizon because I do not have a house phone. lol Any suggestions besides take it back to Verizon tomorrow?

[gina7239]

Power and home key reboot. Then after it reboots seeing it does it again then call *611

[dmcalgaro]

I tried that and it didn't work.

[vzw_customer_support]

Oh wow dmcalgaro! No phone is no good! Since posting did you get your issue resolved? Just like a computer, your phone needs to be rebooted every once in a while. As a great Apple consumer, I am sure that you know this. Also, it does take about 10-15 minutes to charge the device on a wall charger before the battery indicator (showing red and low battery) even comes on. Please try this and when the device does come back on, I would getting into the practice of closing out your apps every so often. Just double tap the home button and press and hold each app to close. When they start wiggling, simply click on the minus sign to close. This will help prevent this from happening in the future.

Thanks and keep us posted!
MichelleG_VZW

Please follow us on Twitter @vzwsupport

[dmcalgaro]

Yes, it is fixed!