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numerous problems with icloud and messaging and storage

My daughters iphone 4 is not sending messages, showing that it cannot back up to icloud, cannot sync to our mac and cannot take photos.  It tells us there is 0 bytes available but when it shows what we have in storage it only adds up to less than 2 GB.  We deleted the amount to be backed up to icloud when the one time it didn't kick us out of that screen.  Many problems.  TOOK THE THE VERIZON STORE TODAY AND THEY SAID SHE NEEDED TO TRANSFER ALL PHOTOS TO COMPUTER.  WE TRIED...WILL NOT LET US BECAUSE THERE IS NOT ENOUGH STORAGE.  GETTING VERY FRUSTRATED.  CAN ANYONE HELP PLEASE!!!!!!!

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