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passcode
sarahaking9
Member

i need help, my iphone has a passcode that i have had for a while now and all of a sudden it is not working and my phone is disabled for an hour, i need to get this fixed what do i do??

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Re: passcode
vzw_customer_support
Customer Support

Hi Sarahacking9,

Have you tried soft resetting the phone by pressing and holding down the power and home button. Do not release the buttons until you see the Apple icon on the screen. This will reset your device without losing any of your data.

Thank you,
NidiaA_VZW
Please follow us on Twitter @vzwsupport

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