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password problems
russellryan
Member

I have recently changed my password on my I phone 4S and am now unable to open my mail.  It does not recognize the password, both old or new.  Please help....

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Re: password problems
vzw_customer_support
Customer Support

Hey there russellryan,

I am sorry to hear about the issues you are having with opening mail up on your 4s.  I know how convenient it is to receive e-mails on your phone and I absolutely want to make sure that we get you back up and running.

May I ask what kind of e-mail are you using?  Are you able to log in on the computer using the new password?

One thing I want you to try is to remove the e-mail address,http://vz.to/Sr5MIb. After you remove it I want you to go ahead and re add the e-mail address,http://vz.to/QrbyKa.

Let us know if the e-mails start to flow in again.

NickB_VZW
VZWSupport
Follow us on Twitter @VZWSupport

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