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phone basically disabled

I took my iPhone 4S in to get a new screen put on because I dropped mine.  They replaced the front and back screen and now I CANNOT send txt messages or call anyone.  In addition, it goes right to voicemail when someone calls me?  Anyone have the similar problem that can help me troubleshoot?  I am currently doing a system "restor" and it's going to take about 4 hours.  Hopefully I don't lose all my apps and content.  Please assist

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