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phone broke how do i get a new one
mrpolo35
Member

verizon siad i can go online to get a new phone because the one i have now is broken. where do i go on the website to tell them them my problem so they can send me a new phone

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Re: phone broke how do i get a new one
ashtontr
Sr. Member

What happened? Do you have insurance? If not, Do you have an upgrade? If not, do you know about Craigslist and Ebay?

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Re: phone broke how do i get a new one
tikibar1
MVP MVP
MVP

don't forget Swappa or Verizon's CPO program:

Certified Pre-Owned Replacement Program | Verizon Wireless

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Re: phone broke how do i get a new one
ashtontr
Sr. Member

I don't really believe in CPO program lol, too expensive without upgrade lol, and never heard of swappa?

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Re: phone broke how do i get a new one
tikibar1
MVP MVP
MVP
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Re: phone broke how do i get a new one
crelin
Sr. Member

Keep in mind if you purchase a phone online to have the ESN/Device ID checked to make sure it's not registered as lost/stolen or already active on another line of service.  Swappa.com is a wonderful website for purchasing pre-owned devices and screens the ESN's before they can be listed.

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Re: phone broke how do i get a new one
vzw_customer_support
Customer Support

Hi mrpolo35,

Let's review your replacement options! If you have insurance on your line you can get a replacement pronto by submitting an insurance claim http://bit.ly/07CrqPK online. If you are eligible for an upgrade just login at http://bit.ly/xB4iTc and click on the upgrade link on the left of the page. No insurance and no upgrade available? No problem, you can get a discounted phone with our http://bit.ly/KNnblU CPO Replacement program. You can also buy a phone from a third party as indicated by tikibar1 & Ashton Roesbery (thanks!). You can also buy at full price with our http://vz.to/ZILXBT device payment program.

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

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