Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
please help: " could not activate cellular data network "
testo24
Member

Hi-

 

Received a new iPhone 4S today (was previously on Droid). I followed the steps to activate it and I can make/receive calls and texts, and do everything else when I'm on Wifi. When I'm not on Wifi though, I cannot connect to the internet or email. It tells me it could not activate cellular data network.

 

I have tried hard and soft resets, toggling airplane mode, etc. nothing works.  when i dial *228 with data roaming enabled, it hangs up on me.

 

i called tech support but they lady texted me another tech support number to call from another device, which I cannot do since this is my only device.

 

please help.

Labels (1)
0 Likes
Re: please help: " could not activate cellular data network "
gerio
Sr. Member
Unless you take the phone in to the Verizon store (my first choice), you will some way, somehow HAVE to call them on another phone. They will probably walk you through some steps that will be impossible to do while you are making a phone call.

Taking it to the store will (usually) mean someone there does the dirty work on it while you wait.
0 Likes
Re: please help: " could not activate cellular data network "
KathiMR
Member

Would be nice to know if you got this figured out. I would presume that by now you probably did. If you aren't near a Verizon store, maybe a friend would let you use their phone to place the call to the # you were given.  Its usually better to use a different # to call if you need tech support since they may ask you to do things with your phone that you can't do while you are talking on it.

0 Likes