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please help: " could not activate cellular data network "



Received a new iPhone 4S today (was previously on Droid). I followed the steps to activate it and I can make/receive calls and texts, and do everything else when I'm on Wifi. When I'm not on Wifi though, I cannot connect to the internet or email. It tells me it could not activate cellular data network.


I have tried hard and soft resets, toggling airplane mode, etc. nothing works.  when i dial *228 with data roaming enabled, it hangs up on me.


i called tech support but they lady texted me another tech support number to call from another device, which I cannot do since this is my only device.


please help.

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Re: please help: " could not activate cellular data network "
Sr. Member
Unless you take the phone in to the Verizon store (my first choice), you will some way, somehow HAVE to call them on another phone. They will probably walk you through some steps that will be impossible to do while you are making a phone call.

Taking it to the store will (usually) mean someone there does the dirty work on it while you wait.
Re: please help: " could not activate cellular data network "

Would be nice to know if you got this figured out. I would presume that by now you probably did. If you aren't near a Verizon store, maybe a friend would let you use their phone to place the call to the # you were given.  Its usually better to use a different # to call if you need tech support since they may ask you to do things with your phone that you can't do while you are talking on it.