Last night when i was going to bed i plugged my phone up to the charger and it started to update with the newest software which was 7.1.something? and this morning when i woke up my phone was turned off and will not turn back on, when you attempt to turn the phone on it flashes a screen that has a blue dot and a picture of the charging cable and just says i tunes. How can I fix my phone? I am trying to download itunes to my computer now but not sure it will fully work.
rhughes18,
I am sorry to hear about the issues you are having with your device after the update. To fix this you must plug your device into the computer with iTunes open and go through the activation process. Let us know if the device comes back on after plugging it into iTunes.
LindseyT_VZW
Follow us on Twitter @VZWSupport
Start a new topic or ask questions in the open forum.
