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plugged phone up to the charger and it will not turn back on
rhughes18
Member

Last night when i was going to bed i plugged my phone up to the charger and it started to update with the newest software which was 7.1.something? and this morning when i woke up my phone was turned off and will not turn back on, when you attempt to turn the phone on it flashes a screen that has a blue dot and a picture of the charging cable and just says i tunes. How can I fix my phone? I am trying to download itunes to my computer now but not sure it will fully work.

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Re: plugged phone up to the charger and it will not turn back on
vzw_customer_support
Customer Support

rhughes18,

I am sorry to hear about the issues you are having with your device after the update. To fix this you must plug your device into the computer with iTunes open and go through the activation process. Let us know if the device comes back on after plugging it into iTunes.

LindseyT_VZW

Follow us on Twitter @VZWSupport

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