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recieved pre-owned iPhone 4 and there is no button for the camera.
RoCkJoCkEy
Member

. cant take pics/vids or even have an app that uses the camera. why?? is there a way to put it back on my phone??

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Re: recieved pre-owned iPhone 4 and there is no button for the camera.
vzw_customer_support
Customer Support

Hi there RoCkJoCkEy!

Having the option to capture your precious memories is definitely important! I'm so sorry that the application isn't readily available. Let's figure this out together.

It is possible that the application icon was merged into another "folder" of applications. Have you opened each folder to see if the camera app is in there? Additionally, please try resetting your settings (this doesn't delete personal info): http://bit.ly/QH7GAd

If you're unable to find the app in a folder or reset the settings to bring it back, I would recommend a complete reset of the phone. Here's how: http://bit.ly/RBqOCG

Please keep me posted!

Thanks!

MelissaM_VZW
Please follow us on Twitter @VZWSupport

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Re: recieved pre-owned iPhone 4 and there is no button for the camera.
vzw_customer_support
Customer Support

Hi there RoCkJoCkEy!

Having the option to capture your precious memories is definitely important! I'm so sorry that the application isn't readily available. Let's figure this out together.

It is possible that the application icon was merged into another "folder" of applications. Have you opened each folder to see if the camera app is in there? Additionally, please try resetting your settings (this doesn't delete personal info): http://bit.ly/QH7GAd

If you're unable to find the app in a folder or reset the settings to bring it back, I would recommend a complete reset of the phone. Here's how: http://bit.ly/RBqOCG

Please keep me posted!

Thanks!

MelissaM_VZW
Please follow us on Twitter @VZWSupport

View solution in original post

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