Great question dinkeldorf!
If you have purchased Apple Care, then you will want to have the device evaluated and replaced direct by Apple. Verizon Wireless does not handle Apple care.
However, if its being replaced under the standard warranty from Apple, we do handle that! Under the warranty, a certified like new device of the same make/model is offered. The devices are supplied by Apple to Verizon Wireless. You can find out more on the certified like new device you'll receive right on line: http://bit.ly/121kUia. Let me know if you have any further questions.
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