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switching iphones
Mowgli98
Member

My mom got me a replacement iphone 4 for my old iphone 4 but when i go to switch it will not let me. what do i do?

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Re: switching iphones
vzw_customer_support
Customer Support

Mowgli98, that is an excellent question! We want to get you all setup with your new phone. To do the activation, you will want to login online as the account owner with the username and password. Once logged in, you will click on "Activate or Switch Device" link on the left handside and choose the line you are swapping devices for. Enter the IMEI or MEID HEX number in the field and then dial *228 option 1 on the device. An alternate method can be done via iTunes as well. Check out this link for the iTunes method: http://vz.to/1gj0kRg Keep us posted if you still need assistance with the activation!

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

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Re: switching iphones
vzw_customer_support
Customer Support

Mowgli98, that is an excellent question! We want to get you all setup with your new phone. To do the activation, you will want to login online as the account owner with the username and password. Once logged in, you will click on "Activate or Switch Device" link on the left handside and choose the line you are swapping devices for. Enter the IMEI or MEID HEX number in the field and then dial *228 option 1 on the device. An alternate method can be done via iTunes as well. Check out this link for the iTunes method: http://vz.to/1gj0kRg Keep us posted if you still need assistance with the activation!

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

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