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text and call problems
tw157
Member

My I phone 4 will not send, Receive text nor will it call  to certain numbers i have tried everything i have saw that people have posted to and its not working i am tired of it some of the ones who I can not communicate with so it might end up costing me lots of money can someone please help thanks

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Re: text and call problems
kaebfly
Leader

If nothing you have tried from this forum or the Apple support site has helped then you need to contact Verizon directly to have tech support do some troubleshooting on their end.

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Re: text and call problems
ChristinaB_VZW
Verizon Employee

Hi tw157,

I would be really upset if my phone would not be able to use messaging or call certain numbers, so I would really like to help you. Have you tried resetting the iPhone 4? Below are links for a soft reset, as well as a hard reset. The soft reset should be tried first, and will not cause you to lose any data. The hard reset does cause you to lose data, so please make sure to follow the steps to back up your data before completing it.

Soft reset

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=40995&sayt=soft

Hard reset

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=39607&sayt=hard

If you complete these steps and are still having the issue with your iPhone 4, please feel free to send me a Direct Message. I will be more than happy to assist you further.

Thanks and have a good day!

Christina B

VZW Support

Follow us on Twitter @VZWSupport

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Re: text and call problems
tw157
Member

hi i have tired everything its still no working please help lol

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