I'm very sorry your having issues with bill. I would be happy to review this with you. You can incur charges if you receive a picture or video message. Which device do you have? Please sign in at www.verizonwireless.com/myverizon You can review the charges for messages there. Are the picture messages being sent from one specific number?
Please let me know if this helps, if not I can review your account in more detail with you.
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