Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
unknown picture/video messaging
dls1
Member

Over the past two months, I have started seeing charges on my bill for picture/video messaging.  I use text messaging, but I do not knowingly send picture/video messages.  Is there some app that is doing this without my knowledge?

Labels (1)
0 Likes
Re: unknown picture/video messaging
vzw_customer_support
Customer Support

Hi Dls1

I'm very sorry your having issues with bill. I would be happy to review this with you. You can incur charges if you receive a picture or video message. Which device do you have? Please sign in at www.verizonwireless.com/myverizon You can review the charges for messages there. Are the picture messages being sent from one specific number? 

Please let me know if this helps, if not I can review your account in more detail with you.

Thank you

JoeL_VZW
Please follow us on twitter @vzwsupport

0 Likes