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unlocking my iPhone 4s

I am a longtime Verizon customer.  I called to let Verizon know that I would be in Italy for three months and asked that my iPhone 4s be unlocked and then put on vacation for 90 days.  When I got to Italy and bought a TIM sim card, I found out that the phone was not unlocked as the Verizon representative told me they had done.  I wasted over $30.00 on a call to Verizon trying to get the phone unlocked.  They hung up on me while I was waiting to be transferred to tech support.  I do not want to waste any more money calling Verizon.  I tried live chat, but that did not work.  I have not been able to find any way to contact Verizon by email.  That sucks!  There is no toll free number to call for help and for an international phone company, that really sucks!!  If I put my Verizon sim card back in the phone and take it off of vacation, will I be able to have thee phone unlocked? What do I have to do to get my phone unlocked?

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