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upgraded to IOS 5 phone wants to activate
txgran1
Member

Last night I upgraded my phone to IOS5.  This morning I can't get past the bw activation screen on my phone.  Have been bounced from Verizon to Apple and back.  No one knows what to do. Finally, the best Verizon could do was to forward a tocket to the engineers(?).  Anyone been thru this?

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Re: upgraded to IOS 5 phone wants to activate
AnthonyTa_VZW
Verizon Employee

Hello joyce ramo,

So sorry you're having such a hard time updating your device software!  I am happy to assist.

I would like to provide you a link to a great Apple Support article that provides a number of troubleshooting steps for updating the iPhone software.  Please ensure you have the latest version of iTunes installed on your computer prior to completing these steps.

iTunes: Specific update-and-restore error messages and advanced troubleshooting

Please let me know how this works out for you.

Thanks,

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

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Re: upgraded to IOS 5 phone wants to activate
txgran1
Member

Thank you for your reply.

I finally did get my phone to restore but I had to do the following:

On my PC I restored my files to an earlier date, before I downloaded IOS5

I restarted my PC

Uninstalled itunes

Downloaded itunes 10.5.3.3x64

Connected my phone to my PC

Went through the steps to activate my phone through Verizon, when I got the

error message clicked on the continue button and for whatever reason my

phone restored itself.

Still can't figure out why that worked, but I am happy to have my phone back

Thanks

Joyce

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Re: upgraded to IOS 5 phone wants to activate
AnthonyTa_VZW
Verizon Employee

No problem Joyce!  Just so glad it's working for you.

Thanks again,

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

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