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why did my Facetime quit working?
wartcarter
Member

why did my Facetime quit working? It disconnects the call whenever I try to use Facetime on my 4s.

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Re: why did my Facetime quit working?
vzw_customer_support
Customer Support

Not cool! Lets figure it out. Do you happen to have the latest software on your device? Go to settings > general > software update > to ensure that you do not have a software update. If up to date, go to settings > general > reset > reset network settings. Once done, test out Facetime. If the issue persists, you may need to restore the device. Here is how to backup and restore: http://support.apple.com/kb/ht1766


Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport



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Re: why did my Facetime quit working?
vzw_customer_support
Customer Support

Not cool! Lets figure it out. Do you happen to have the latest software on your device? Go to settings > general > software update > to ensure that you do not have a software update. If up to date, go to settings > general > reset > reset network settings. Once done, test out Facetime. If the issue persists, you may need to restore the device. Here is how to backup and restore: http://support.apple.com/kb/ht1766


Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport



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