Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
why is my iPhone 4 is stuck
ladycat1
Member

while updating my phone it is stuck with the iTunes and a plug on there and when I turn it off it comes back to the same thing it is not updating!!!!!!!!!!!! I need help or I will change phone companies!!!! Not satisified!!

Labels (1)
0 Likes
Re: why is my iPhone 4 is stuck
vzw_customer_support
Customer Support

Hi ladycat1,

Oh No! My sincere apologies that you may be having issues with iTunes. Having access to update your device is definitely important. Do you have access to a WIFI connection? Have you attempted to reach out to Apple for assistance with the update via iTunes? They can be reached at 1-800-MYAPPLE. Please keep us posted, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

0 Likes
Re: why is my iPhone 4 is stuck
jrh1632
Member

You have to update iTunes to ver 11 to connect with iTunes through usb

0 Likes
Re: why is my iPhone 4 is stuck
HappyHelper
Sr. Member

You realize that regardless of carrier, Apple made your phone... right?

0 Likes
Re: why is my iPhone 4 is stuck
B33
Sr. Leader

If your Close to a Verizon Comm Store go in,  tell them your having trouble updating your phone ask if they can help assist you in updating it.. Give that a try before you give up to go to another Carrier.. Smiley Happy b33

0 Likes