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why is there no Vz contact transfer?
Trent123abc
Member

Verizon gave me directions for syncing contacts from old phone. But the app that lets you do this is not in the app store.

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Re: why is there no Vz contact transfer?
soupcannon
Sr. Member

It's just contact transfer

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Re: why is there no Vz contact transfer?
vzw_customer_support
Customer Support

Hello Trent123abc,

I just wanted to reach out to you to see if you were able to successfully transfer your contacts from your old phone to your iPhone 4. If so then congratulations! If not then please share the issue that you are having. Some general steps that I recommend are listed below:

Verify that your contacts are saved on My Verizon.
Uninstall the VZ contact transfer app, reboot the phone, & re-download to clear any app error(s).
Confirm that your contacts are not being saved via iCloud and/or iTunes with a cable.
Ensure that you have a consistent data connection.

As you share more information on the issue then I can provide additional steps to get your contacts transferred. I’m looking forward to hearing from you.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

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Re: why is there no Vz contact transfer?
Jax_Omen
Sr. Member

The app was renamed to "Backup Assistant" to match the version available on other platforms.    

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