Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
5 upgraded with basic line DOES NOT HAVE TO BE ACTIVATED on basic line first

Called after the 5 arrived. A rep said I first need to activate on original line and go through a switch but I needed the basic phone. So off I went to get the basic phone from my mother-in-law. Got back home and called again. Got a rep who said she could do it without having to do anything with the basic phone.  No problem but I did have to connect the 5 to my WiFi network to get into Apple.

My 5 is now on my line replacing a 4S and still unlimited. Since I did not have to activate the 5 on the basic phone, the data package for the basic phone upgrade was not activated.

There was almost no wait time to get a rep. Incredible.

If at first you get a clueless rep, hang up and try again.

I can now switch my 4S to my wife's line without the need to call.

I must be dreaming.

Labels (1)
Re: 5 upgraded with basic line DOES NOT HAVE TO BE ACTIVATED on basic line first

Congrats. I also spent numerous cycles trying to get someone that could help me and I gave up and activated on my own thru the web site and the nano sim and had no issues!