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5c only freezes when phone thumbnail is pressed
Dballato
Member

My iphone 5c only freezes in and when i press the preinstalled phone thimbnail/icon. I cant access contacts, voicemails, or call log. I have rebooted every way besides toral reset. Does anyone know what to do or how to fix?

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Re: 5c only freezes when phone thumbnail is pressed
vzw_customer_support
Customer Support

Let's get your phone to a warmer place and stop all freezes David. I understand that you have done some rebooting and issue continues. My resouces indicate that a factory reset via iTunes may resolve this issue at once. Give it a try https://support.apple.com/en-us/HT201252 and keep us posted.


AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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