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I have a 5s and it randomly turns off and on by itself, barley holds a full charge, and the screen near the volume buttons popped out of the silver base on its own. I was wondering if this was under insurance or not.
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ckilcoyne,
Having issues with your device is never fun. We truly want you to have a fully functional device. Given what you have described does sound as if it would be covered by insurance. You can contact Asurion at 888-881-2622 or visit their website at www.phoneclaim.com to file a claim.
LindseyT_VZW
Follow us on Twitter @VZWSupport
ckilcoyne,
Having issues with your device is never fun. We truly want you to have a fully functional device. Given what you have described does sound as if it would be covered by insurance. You can contact Asurion at 888-881-2622 or visit their website at www.phoneclaim.com to file a claim.
LindseyT_VZW
Follow us on Twitter @VZWSupport
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