Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
5s reoccurring problems
ckilcoyne
Member

I have a 5s and it randomly turns off and on by itself, barley holds a full charge, and the screen near the volume buttons popped out of the silver base on its own. I was wondering if this was under insurance or not.

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: 5s reoccurring problems
vzw_customer_support
Customer Support

ckilcoyne,

Having issues with your device is never fun. We truly want you to have a fully functional device. Given what you have described does sound as if it would be covered by insurance. You can contact Asurion at 888-881-2622 or visit their website at www.phoneclaim.com to file a claim.

LindseyT_VZW

Follow us on Twitter @VZWSupport

View solution in original post

0 Likes
Re: 5s reoccurring problems
vzw_customer_support
Customer Support

ckilcoyne,

Having issues with your device is never fun. We truly want you to have a fully functional device. Given what you have described does sound as if it would be covered by insurance. You can contact Asurion at 888-881-2622 or visit their website at www.phoneclaim.com to file a claim.

LindseyT_VZW

Follow us on Twitter @VZWSupport

0 Likes