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Activating iphone 5s problems
batule11
Member

Hi, I recently received my replacement phone from Verizon and I tried Activating it but on My Verizon it says my service is suspended. When i call and follow the steps it just tells me to take out the sim card and put it back in, but it does absolutely nothing. Please help

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Re: Activating iphone 5s problems
vzw_customer_support
Customer Support

Batule11,

Lets get that phone working ASAP! Please log in to My Verizon http://bit.ly/xB4iTc and select the option to Suspend/Reconnect your line from the left side. After your line is reconnected you should be able to power down the phone, turn it back on, and it'll activate automatically as long as the SIM card is in it.

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: Activating iphone 5s problems
hambone1995
Member

Do a live chat, and ask them to transfer you to the activation department.

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Re: Activating iphone 5s problems
vzw_customer_support
Customer Support

Batule11,

Lets get that phone working ASAP! Please log in to My Verizon http://bit.ly/xB4iTc and select the option to Suspend/Reconnect your line from the left side. After your line is reconnected you should be able to power down the phone, turn it back on, and it'll activate automatically as long as the SIM card is in it.

SarahO_VZW
Follow us on Twitter @VZWSupport

View solution in original post

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