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All my pics turn 90 or 180 degrees when I open them on my computer?? HELP!

I have a few picture problems. First, when I open my pictures on my computer, they are randomly turned 90 or 180 degrees. So have to select and rotate to fix them. It's a pain in the butt!

Also, there are several folders in the DCIM folder. I can't delete them. Then when I open them, there are all of these "local disk" files. that are nothing and cannot be deleted. Anyone with any thoughts????????????

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Re: All my pics turn 90 or 180 degrees when I open them on my computer?? HELP!
Verizon Employee

Hi there jjewson! I can certainly understand your concern here. I definitely want
to help you to get your pictures set up the way you want them to be once and
for all. With ios 8 you should have the option to rotate your pictures to the
point you want then once there, you should be able to save them. Do you back
your phone up to the iCloud or Verizon cloud? If the pictures saved in either
of those sources are set to the prior setting, they may be restoring on the
phone to the rotated version. I would log into your iCloud or Verizon Cloud and
check there as well. Hope this helps! Let me know how it goes.


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