Alternate upgrade successful with unlimited some reps are clueless
Schnauzer
Contributor - Level 1

Called after the 5 arrived. A rep said I first need to activate on original line and go through a switch but I needed the basic phone. So off I went to get the basic phone from my mother-in-law. Got back home and called again. Got a rep who said she could do it without having to do anything with the basic phone.  No problem bit I did have to connect the 5 to my WiFi network to get into Apple.

My 5 is now on my line replacing a 4S and still unlimited. Since I did not have to activate the 5 on the basic phone, the data package for the basic phone upgrade was not activated.

There was almost no wait time to get a rep. Incredible.

If at first you get a clueless rep, hang up and try again.

I can now switch my 4S to my wife's line without the need to call.

I must be dreaming.

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Re: Alternate upgrade successful with unlimited some reps are clueless
gina7239
Specialist - Level 2

You only lose your plan if you upgraded on your line with the unlimited plan since you didn't you didn't lose it but I am happy for you that you got what you wanted.

Re: Alternate upgrade successful with unlimited some reps are clueless
carpediemgal
Contributor - Level 1

Same here! 

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