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Alternate upgrade successful with unlimited some reps are clueless
Schnauzer
Member

Called after the 5 arrived. A rep said I first need to activate on original line and go through a switch but I needed the basic phone. So off I went to get the basic phone from my mother-in-law. Got back home and called again. Got a rep who said she could do it without having to do anything with the basic phone.  No problem bit I did have to connect the 5 to my WiFi network to get into Apple.

My 5 is now on my line replacing a 4S and still unlimited. Since I did not have to activate the 5 on the basic phone, the data package for the basic phone upgrade was not activated.

There was almost no wait time to get a rep. Incredible.

If at first you get a clueless rep, hang up and try again.

I can now switch my 4S to my wife's line without the need to call.

I must be dreaming.

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Re: Alternate upgrade successful with unlimited some reps are clueless
gina7239
Sr. Member

You only lose your plan if you upgraded on your line with the unlimited plan since you didn't you didn't lose it but I am happy for you that you got what you wanted.

Re: Alternate upgrade successful with unlimited some reps are clueless
carpediemgal
Novice

Same here! 

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