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Any way to pay without getting asked to "Enroll in Auto Pay." I do not want to!
bhuma
Newbie
‎01-27-2020 07:20 AM

When I try to pay my bill, after receiving online notification that it is due, I am only offered  "Enroll in auto pay." Same thing happens when I go to a Verizon site. What is with that?? I do not do any auto pay. I used to get an option to pay by credit card. Now that's gone, so I go in to a Verizon shop to pay, and they have no idea why this is happening on my desk top!

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Re: Any way to pay without getting asked to "Enroll in Auto Pay." I do not want to!
tikibar1
Community Leader
Community Leader
‎01-27-2020 09:32 AM

The desktop version of My Verizon offers me two options to pay my bill:  Payment Options or Set up Auto Pay.  I've noticed the web site has been having various issues lately; maybe it's been undergoing changes/maintenance.  Have you tried logging in again?

 

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Re: Any way to pay without getting asked to "Enroll in Auto Pay." I do not want to!
vzw_customer_support
Customer Service Rep
‎01-29-2020 07:32 AM

@bhuma I'm sorry to hear that you're not getting the option to make credit card payments. Are you able to make payments with a credit card via the My Verizon app? You can also try to make payment by calling #PMT on your device. Let us know if you continue to have issues using these alternatives.

 

JesusG_VZW

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Re: Any way to pay without getting asked to "Enroll in Auto Pay." I do not want to!
bhuma
Newbie
‎02-04-2020 06:13 AM

Yes, I have tried logging in again. Still the same problem. I am not offered any other option. Just "set up auto pay."

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Re: Any way to pay without getting asked to "Enroll in Auto Pay." I do not want to!
vzw_customer_support
Customer Service Rep
‎02-06-2020 06:26 AM

Bhuma, thanks for the update. You can use the following payment methods for paying your bill with the My Verizon app, the My Verizon website, or in a Verizon store:


Check
Credit, debit or ATM card with a logo for one of the following companies:


Visa®
MasterCard®
Discover®
American Express®
PULSE®
NYCE®
STAR®


Verizon Wireless Gift Card


Here is a link to our payment FAQ's:

https://www.verizonwireless.com/support/billing-and-payments/

 

Can you try this link to see if it will allow you to pay your bill: https://login.verizonwireless.com/vzauth/UI/Login?realm=vzw&goto=https%3A%2F%2Fmyaccount.verizonwire...

 

Can you let us know if that works? 

 

TakendraW_VZW

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Re: Any way to pay without getting asked to "Enroll in Auto Pay." I do not want to!
jav6
Champion - Level 3
‎02-06-2020 06:34 AM
@bhuma wrote:

Yes, I have tried logging in again. Still the same problem. I am not offered any other option. Just "set up auto pay."

Is your account a pre-paid or post-pay account?

...Just another VZW customer...trying to offer some assistance...
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