Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Apple 5
MISSCUBE
Member

How do I get rid of the passwords request so I can activate phone.

Labels (1)
0 Likes
Re: Apple 5
kaebfly
Leader

You need the original owner to remove it from their iCloud account. Otherwise you won't be able to activate it. The original owner can retrieve their password by logging into their My Apple ID account https://iforgot.apple.com/password/verify/appleid#!&section=password

If you're saying you forgot the passcode then look at this https://support.apple.com/en-us/HT204306

Re: Apple 5
vzw_customer_support
Customer Support

That is some great information Kaebfly. I want to help as much as I can MISSCUBE. What password are you referring too? Were you able to try out Kaebfly suggestion? Did you get this from a friend or family member?
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Apple 5
MISSCUBE
Member

I received the phone from Verizon.  When I called verizone, the technicians didn't seem familiar with the passcode request on a new phone. They suggested I contact the local apple store. I ask them to please send me another phone and let me return that phone to them which they agreed to do . I have not received it yet, but expect it any day.  I appreciate the help from Verizon, but did have to spend approximately 3-4 hours on the phone trying to solve the problem.

0 Likes
Re: Apple 5
mama23dogs
Sr. Leader

IT seems you were sold a used iPhone with an Apple ID and iCloud lock already in place.

THe icloud lock is important for you to activate on your new phone when it arrives, and must be removed by you before you sell or give away the phone.  It make the phone harder to steal and use by another person.

Only the owner can remove the Apple ID, Apple will not do it, Verizon cannot do it.

0 Likes