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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Apple PW Not Working

Unable to download apps on Iphone 5? PW has been reset and settings have been changed to where I am not suppose to have to have a PW, still unable to download apps or purchase music or apps.

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Re: Apple PW Not Working
Customer Support

Oh no! I cant imagine not being able to download applications to my iPhone. Are you still having this issue TyRod? If so, I need additional information...

- Are you able to access iTunes from a PC?
- Have you tried to hard reset device, then set it up?

You may also send me a private message along with your name, mobile number and a contact number.

Thank you,

Follow me on Twitter @VZWSupport

Re: Apple PW Not Working

Before you reset your phone, try going into SETTINGS > ITUNES & APP STORE > LOG OUT OF APPLE ID

Now try going into the App Store and download an App.  It will prompt you for your apple id, put it in while youre in the app store and it should magically recognize your apple id.  If that doesn't work, a reset might fix it, but back your info up!